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THE HIPPO GUARANTEE
It's like the story of the hippo. The hippopotamus is not born going -“hey cool beans, I’m a hippo!” So he tried to paint stripes on himself to be like the zebra, but he fooled no one. And then he tried to put spots on his skin to be like the leopard, but everybody knows he’s a hippo. So one day, he looks back at his reflection in the mirror, and says “Hey, I am a hippopotamus and there is nothing I can do about it.” As soon as he accepted this, he lived life happy. Happy like a hippo. You understand?
At Twisty Ride we want you to be happy like a hippo. If you are not thrilled with your purchase, you can return it at ANY TIME as long as it’s UNUSED and in SELLABLE CONDITION (check the exclusion checklist just to be on the safe side). We will gladly refund the item or exchange it. We’ll also refund the standard carrier cost for shipping the item to you as long as it’s returned within 14 days since we dispatched the goods. Please note that we do not accept returns for tank covers as they are made to order just for you, sorry.
We won’t ask you any questions but you’re more than welcome to provide feedback on what you didn’t like in your purchase and what could have been better. We take pride in making sure that our gears and services make our customers and users happy. And we want you to enjoy them to the fullest. This is our Hippo Guarantee.
It’s easy. Just follow the steps.
Twisty Ride Ltd
Lancaster Way Business Park
Be sure to get tracking information for your package since you are responsible until we receive the items. We can’t accept liability for items lost on their way. Also, make sure you keep a copy of postage cost if you’re eligible for free return. Sorry for the boring details.
Please do Contact Us if you have any questions or need help.
HOW TO GET A REFUND?
Simply send the original item(s) back to us following our return process. If you return your goods within 14 days of purchase, we will also reimburse the original postage cost with the following caveat:
The cost of returning the goods is not refunded.
HOW TO EXCHANGE PRODUCT(S)?
Simply place a new order at shop.twistyride.com for the new item(s) and send the original item(s) back to us. We’ll credit your card the same day the goods have gone through our receiving process. To send us back the product(s) simply follow our return process.
HOW TO CANCEL AN ORDER?
Easy peasy - you can cancel an order up to the day before you receive the dispatch email. Just Contact Us and we’ll sort out the rest for you. If you wish to cancel it on the day or after you have received the dispatch email, simply follow our return steps.
We are unable to refund or accept the return of:
If you return a product which doesn’t follow the guidelines and falls into the exclusion checklists, the parcel will be sent back to you. No refund or exchange will be done. Sorry for being mean.
RETURNING DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please return a damaged, defective or incorrect item within 14 days from the date we dispatched the item from us to you. Please send all the warranty information that accompanies your item as this will be needed should there be a fault. Upon receipt of the item we will check its state and, depending on your choice, issue a full refund for the price you paid for the item or exchange it.
If the item becomes defective after 14 days
In case the item has become defective after 14 days it’s been dispatched from us to you, please use the warranty information that accompanies your item to contact the manufacturer directly. You can also contact us to obtain any information related to the item you bought.
Freedom is choice,